10 May, 2006
What makes a customer satisfied? Does it really matter if you are doing it for free, anyway?
A post by one of my favourite bloggers, Tom Vander Well, over at QAQNA has made me yet again affirm that the most critical piece of our organisation is NOT the code, is NOT the service we provide [though they are both essential attributes] but it IS our customers.
Lower prices isn't always what customers want.
Now, herein at FeedFire we have a generous policy. I like doing many things for free on the Internet, so I like to reciprocate and hope that we, one day maybe, become a part of the fabric of the Internet, much like Hotmail or AltaVista etc have become.
We offer FREE RSS feed making facilities, and paid ones.
The paid ones are inexpensive and within reach of most people [most, being comparative; I know there are many, many people who cannot afford such a luxury, so I am not ignorant to their plight, hence the free facilities].
My moot point is thus, and Tom's posting made me think [yet again] about the following: When offering something for free...does this mean we, the service provider, place no value on the 'product' we are offering OR that we can treat our free users with a lesser regard/respect than our paying customers?
In other words, do the free users really matter to us?
Apart from asking all our free users to send me a slice of cake and a cup of tea [Worzel Gummidge style....I am often mistaken in my dress, and demeanour, for said scarecrow] I am happy to provide our facilities at their disposal....and we do have a LOT of free feeds and a LOT of users.
EACH user at FeedFire is of absolute importance.
Without the users, free or paid, FeedFire simply wouldn't exist and I am absolute in my conviction that they have to be offered premium services at all times, with the paid customers getting an even higher level of premium service for their patronage.
So my belief is that when we receive emails etc from ANY user...it doesn't take much more effort to respond than it does to completely ignore them!
An email [and yes, I write many and receive hundreds per day] is my way of discretely saying to the client that I think they are worthy of my time, and that I am glad they are using FeedFire; for them to be using our technology, is a compliment that I receive on each new feed made.
Tom's post resonates well with me, although it may actually pose the same question I began at the top of this article: Do we at FeedFire place no value on our [free] service?
Au contraire, mon frere...we place so much value on it, that we feel it is worthwhile sharing with everyone.
The value of the feeds will always remain; when an upgrade is made to a feed, all sorts of enhanced features are made available, so intrinsically every freely made feed has the potential to become a paid feed.
Therein lies the secret to our success. We trust our product so much, that we allow it to roam free, and it brings back more investment than if we operated everything behind a 'for fee' interface.
I concur wholeheartedly and would like to offer ourselves as a working example of his mantra....knowing your customers mind, providing product AND service quality is the basis upon which we can do some things for free and yet still make a decent profit.
Kudos to Tom...yet again, he made me think.
That in itself, deserves a medal as many people assumed I was devoid of such process.
Warm wishes, my customer-centric chums,
Mike
This is not very easy to see facts referring to this good topicand essay writing will advice to buy custom essay papers to receive proper facts and that is achievable to have custom essay per very low prices!
Posted by Hoffman23Lupe 10 Mar 2010, 00:56If you want to buy shoes or bags with good quality and low price,wto-sell.com will be your best choice.
Posted by wang 09 Mar 2010, 10:20Christian Louboutin sandal http://wto-store.com/category.php?cid=117&ex=103
Christian Louboutin Pump http://wto-store.com/category.php?cid=116&ex=103
Christian Louboutin Short Boot http://wto-store.com/category.php?cid=151&ex=103
Christian Louboutin Tall Boot http://wto-store.com/category.php?cid=150&ex=103
Gucci Shoes of wto-store.com
Gucci(m)Shoes-low http://wto-store.com/category.php?cid=111&ex=35
Gucci(m)Shoes-high http://wto-store.com/category.php?cid=112&ex=35
Gucci(m)Shoes-leisure http://wto-store.com/category.php?cid=113&ex=35
Gucci(w)Shoes-low http://wto-store.com/category.php?cid=114&ex=35
Technologies evolve every day. Thus, the term paper writing companies originated. Therefore, university students feel free purchasing custom term papers.
Posted by JodiLawson34 05 Mar 2010, 13:58sale ed hardy
ed hardy on sale
wholesale ed hardy
basketball shoes
nba jerseys
nike basketball shoes
NBA basketball jersey
Yeah definitely very contributive for the students! Most of the posts in the blog spark with awesome dirt... Thanks for the material! None of the writing services could provide such an fortune, all they can do is to make me buy essay which are not unrivaled. The only thing you've got to realize trying to make an individual creation is that you can buy term paper or buy research papers about everything.But remember, to make investigation about this good post is not an accessible task. Thanks.
Posted by BarbraRivera20 04 Mar 2010, 05:05The teachers demand to study the writing technique, so, you have to opt for dissertation to order student dissertation. In this way people prove the writing technique. And also you could take thesis writing.
Posted by BradfordClarissa32 04 Mar 2010, 00:12[url=http://www.pursefocus.com/Hermes/124.html]http://www.pursefocus.com/Hermes/124.html[/url]
[url=http://www.pursefocus.com/]http://www.pursefocus.com[/url] replica watches
louis vuitton wallets
Human life is really unpredictable thus, we live it very good and can try to find information about this topic. And you see that the essay writers would support people with it.
Posted by KathyVelasquez33 28 Feb 2010, 00:26You are apparently, a real master of dissertation reference referring to this topic accomplishing but when you are willing to select the thesis writing, I will suggest you to coose the best one.
Posted by Ruby33Parks 28 Feb 2010, 00:14Dell inspiron 1520 battery
Dell inspiron 1720 battery
Dell inspiron 6400 battery
Dell latitude d620 battery
Dell latitude d630 battery
Dell latitude d820 battery
Toshiba pa3285u-3bas Battery
Dell 6400 battery
Dell d620 battery
Dell d630 battery
Dell d820 battery
Acer aspire 5100 battery
Acer aspire one zg5 battery
Acer batbl50l6 battery
Thanks a lot for the facts about this post! I can order custom written or buy essay at the essay writers.
Posted by OdryZa29 05 Jan 2010, 22:49Your article about this good post is very important. I would probably opt for the essay writing organization to buy an essay or custom written essay about this good post, because this is the useful fact.
Posted by Mia30yF 24 Dec 2009, 04:13The 2009 men’s classic collection catalog from Gucci features stylish items with the “subtle, masculine elegance” that the fashion label is known for. The collection includes ready-to-wear, shoes, accessories and travel items made from some of the finest materials using traditional techniques.
Posted by gucci man shoes 24 Nov 2009, 14:37Ed hardy jeans
Replica hardy
designer jeans
jeans online
men's jeans
women's jeans
2009 uggs
replica tiffany
relica watches
ed hardy mens active wear ed hardy mens active wear ed hardy mens T-Shirt ed hardy mens T-Shirt ed hardy mens Tops ed hardy mens Tops ed hardy mens Hoodies ed hardy mens Hoodies ed hardy mens Jeans ed hardy mens Jeans ed hardy mens Swim Trunks ed hardy mens Swim trunks ed hardy mens Underwear ed hardy mens Underwear ed hardy mens Shoes ed hardy mens Shoes ed hardy womens swimwear
Posted by ed hardy womens Tanks 06 Oct 2009, 09:58Gps tracking system|Gps vehicle tracking----amwell-gps.com
Replica bags
NDS LITE GAMES|NDSL LITE|NDS LITE ACCESSORIES|PS3
CONTROLLER|WII FIT
Laptop Batteries,Laptop Ac Adapters,Laptop replacement Keyboards-
LaptopBatteryHouse.COM
Posted by westnike 23 Sep 2009, 05:44Nous fournissons nos visionneuses la gamme complète des modes et des conceptions suisses de montres de rolex replica Submariner de reproduction.
Posted by fake rolex 20 Sep 2009, 13:59Nous fournissons nos visionneuses la gamme complète des modes et des conceptions suisses de montres de rolex replica Submariner de reproduction.
[url=http://www.atlas-grp.com]replica rolex[/url]
Posted by Replica Watches 20 Sep 2009, 13:58Una replica autentica di Rolex avr� una parte posteriore della vite gi� che pu� essere aperta soltanto con un caso di replica Rolex con un attrezzo speciale di Rolex.
Posted by George Matthews 20 Sep 2009, 07:28Some have fastened down shoulder dither and pockets. Most of them have high collar and ridged cuff. These jackets come in ugly conventional insignia adding a handle of sophistication to possess. ed hardy clothes are doomed for mega sincerity. The hoods are detachable in situation it introduced. Abercrombie, on the other hand, is admired for its conventional designs with hood with fur lining for people who think in looking different. They shaped the designs. To get Abercrombie
Posted by ed hardy 03 Aug 2009, 07:28[URL=http://www.lightinthebags.co.uk/]replica bags[/URL]
[url=http://www.high-replica-handbags.com]replica handbags[/url]
[url=http://www.christianshoeslouboutin.com]Christian Louboutin shoes[/url]
[url=http://www.christianheels.com]Christian Louboutin pumps[/url]
[url=http://www.china-mobile-phone.co.uk/]China Mobile Phone[/url]
[url=http://www.china-mobile-cell-phone.com/]China cell Phone[/url]
[url=http://www.zishateapot.co.uk/]Yixing Teapot[/url]
As for the early people,Links of London have been of help to you. The chief directive is the contour of your trinkets should be matched with your clothes, age, complexion, etc. so as pearls, to change the face a more curved appearance and will complement it nicely. Comparing with the large mass linksoflondon, the small and delicate ones are more attractive. That is a multipart art. A straight shaped face lacks the kind curves found on one with cycle or waterfall propose relatives of london. However, many other jewellery.
Posted by links of london 20 Jul 2009, 08:49So the doctor checked,runescape gold checked, checked, listened, listened and said, "Oh, you know your ear trouble is an old age problem? Your ear is getting old,runescape gold that's all.That's why you can't hear. runescape money"So the patient said, "Nonsense, the left ear is just as old.
Posted by runescape accounts 02 Jul 2009, 08:13WoW Gold
Diablo 3
starcraft 2
Left 4 Dead 2
God of War 3
Modern Warfare 2
The Sims 3
Half Life
Fallout 3
Fable 2
I really love the new Chanel Purses that are here in 2009!
Posted by Louis Vuitton 12 May 2009, 18:47China Highlights
China Highlights
China Tours
China Hotels
China Attractions
Beijing China Travel
Shanghai China Travel
Xian China Travel
Guilin China Travel
Yangshuo China Travel
China custom tours
China special tours
China custom Travel
China special travel
马达 搅拌机 power leveling paper box making lines nike shoesjordan shoes 程控交换机 气动马达 气动搅拌机 气动马达 paper box making lines thermoforming machine bag making machine
Posted by cc 11 Apr 2009, 04:01You raise an interesting point with regards to Customer satisfection.
Posted by Anju 19 Jun 2008, 12:22Thanks for the link-love, Mike. You actually made me think.
I got a call from a very nice gentleman named Brian Polak at New Balance shoes. He read my blog and had a question about his companies QA team. I called him and we talked for a few minutes and I gave him my opinion on his situation - for free. Why would I do that?
Brian is now a satisfied customer of QAQNA. He isn't a paying customer of c wenger group, but maybe he will be someday. I at least hope that when he's thinking about some customer research or third party QA help, I might have earned the opportunity to bid for his business.
What's the benefit to me? I believe in the principle "give and it shall be given unto you." I met Brian. I learned something about his company. I extended a little good will and perhaps have planted a seed that will someday bear some fruit. All-in-all, I consider it a worthy investment.
Posted by Tom Vander Well 11 May 2006, 17:41